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Service management: driving the future of IT /

Autor: Clacy, Ben.
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Resumen: Global ITSM adoption has grown exponentially under the aegis of the itsSMF. Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the Information Technology Infrastructure Library, a collection of interrelated books that provide best practice guidelines
En: IEEE Computer Vol.40, no. 5 (may. 2007) ; p. 98-100

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Global ITSM adoption has grown exponentially under the aegis of the itsSMF. Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the Information Technology Infrastructure Library, a collection of interrelated books that provide best practice guidelines

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