Service management: driving the future of IT / | |
Autor: | Clacy, Ben. |
Tema(s): | |
Resumen: | Global ITSM adoption has grown exponentially under the aegis of the itsSMF. Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the Information Technology Infrastructure Library, a collection of interrelated books that provide best practice guidelines |
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Global ITSM adoption has grown exponentially under the aegis of the itsSMF. Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the Information Technology Infrastructure Library, a collection of interrelated books that provide best practice guidelines
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